Privacy Policy

Last updated: April 2026

Self Storage Coolum ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What information we collect

We may collect the following personal information when you contact us, make an enquiry, or enter into a storage agreement:

• Your name, address, phone number and email address
• Payment information (processed securely — we do not store card details)
• Details about your storage requirements
• Emergency contact details

How we use your information

We use your personal information to:

• Provide and manage your storage services
• Communicate with you about your account, access, and invoices
• Respond to enquiries and customer service requests
• Meet our legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our facility uses 24/7 security cameras and keypad-controlled access.

Website & cookies

Our website may collect anonymous usage data (such as pages visited and time on site) through standard analytics tools. This data cannot identify you personally and is used solely to improve our website.

Access and correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To do so, contact us at the details below.

Contact us

Nigel Crockett
Self Storage Coolum
32 Access Crescent, Coolum Beach QLD 4573
Phone: 0434 581 550